Exchanges and Returns

At Petite A Studio, each of our pieces is carefully handcrafted, ensuring unique and exclusive products. We trust that you will be fully satisfied with your purchase; however, if for any reason you need to make an exchange or return, we explain the conditions under which we accept them:

• The product has a defect or damage.
• An incorrect size was selected and you wish to exchange it.
• The product received does not meet expectations.

Exchange or return requests must be made within a maximum period of 14 calendar days from receipt of the order.

Return requests must be made and managed within the period established in our returns policy. In the event that the customer sends an item outside of said period, the return may be rejected and Petite A Studio will not be responsible for the receipt, custody, or return of the item sent late.

We recommend not sending any item without having previously requested the return and received our confirmation.

For a return to be valid, the item must be kept in perfect condition, unused, and with the original packaging intact. Please note that personalized or custom-made products are not eligible for return or exchange.

Given that each piece is made entirely by hand, without the use of molds, there may be slight differences in size, shape, or color, which are part of the exclusivity of each item and will not be considered defects or grounds for return or refund.

To initiate any return or exchange procedure, contact us at hello@petiteastudio.com, where our team will guide you through the process to follow.

Costs and conditions for exchanges and returns

In the event that the exchange is made due to a difference in size or because the product does not meet your expectations, the costs derived from shipping and any taxes or customs duties will be borne by the customer.

We offer two options to manage the return:

• Shipping at the customer's expense: You can manage the return using the courier service of your choice. Petite A Studio is not responsible for loss or delay in shipping until the package is received at our facilities.
• Shipping coordinated by Petite A Studio: We can arrange the collection of the product. The cost of this service will be borne by the customer, charged in advance, and any customs costs will be deducted from the amount to be refunded.

Shipping costs for returns

Shipping costs for exchanges

Contact

We are here to help you. If you have any questions or wish to initiate a return or exchange, please contact our Customer Service team at hello@petiteastudio.com